SWOKIYO’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 7 business days. 

Shipments or deliveries do not occur on weekends or holidays. The customer should expect dealys in shipment or delivery if the company is experiencing a high volume of orders. We will let them know how we will communicate these changes as per the situation.

Shipping rates and delivery estimates

Customize the following: Shipping charges for your order will be calculated and displayed at checkout.

*Disclaimer: The rates and EDT are not absolute, and may vary depending on the shipping services, shipping location limitations, and due to any unavoidable circumstances.

Shipment to P.O. boxes or APO/FPO addresses

No P.O. boxes or APO/FPO addresses are currently available. Please contact the support team if such necessiry arises.

Shipment confirmation and order tracking

Customers will receive a shipment confirmation and tracking number via email right after the order is shipped.

Customs, duties, and taxes

SWOKIYO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

SWOKIYO is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Currently SWOKIYO does not ship products abroad (only local shipping available).

Returns Policy

Add information whether or not you offer returns, how to start the return process, who is responsible for the cost of shipping a return, where they should send the return (note the carrier), and other details on what to expect when making a return or exchange. Include information on how long returns take to process and when customers can expect to see a full refund. 

For more information, email support [[email protected]] or our help center via webchat widget or FB messanger chat [swokiyo.com].